UPDATED: July 19, 2023
Customer Terms & Conditions
Value of this Voucher
Install vouchers carry a $0.00 value that is not redeemable for cash (unless required by law). This install voucher can only be redeemed with the product it was purchased with from Compustar.com. Promotional value can’t combined with other offers.
Redemption
Installation vouchers are redeemable for products sold on select Compustar.com ONLY. Any additional goods/services provided must be paid for separately.
Dealer/Installer Disclosure
Upon redemption of this install voucher, Firstech will credit/pay participating dealers for completing this installation. This payment will be in the form of credit or check processed at the dealer’s and Firstech’s discretion.
Dealer credit and/or payment will ONLY be issued to Authorized Compustar Dealers participating in the online sales program. If Firstech, LLC. cannot identify/verify the dealer assigned to an install, no credit/payment will be issued until the dealer has registered for the online sales program. To learn more, please visit www.compustar.com/dealer-launchpad.
Additional Hardware & Labor
In special circumstances, your installer may require additional parts and/or labor to complete installation for your vehicle. Your install voucher and/or purchase will not cover these parts. If you have questions about any suggested additions, please contact Compustar/Firstech at toll-free (888)820-3690.
Restrictions
Unauthorized reproduction, resale, modification or trade prohibited. Firstech reserves the right to revoke the status of this install voucher at any time.
Refunds
Firstech will accept authorized returns on uninstalled product for up to 90 days. To obtain authorization, please send an email to orders@myfirstech.com with your order information to request a Return Authorization number. Product returned without a return authorization will be refused delivery at the customer’s expense.
If the dealer you selected at time of purchase refuses to honor this installation voucher, Compustar will refund the amount paid upon return of the hardware purchased with this install voucher.
Upon completion of this installation and redemption of this voucher, this install voucher and any associated hardware components can NOT be returned for refund. However, your purchase will be protected by Compustar’s hassle-free 3-Year Remote Warranty and Limited Lifetime System Warranty.
Dealer Terms & Conditions
Accepting Install Vouchers
By joining Firstech’s Compustar Launchpad program, you agree to accept valid install vouchers purchased from Compustar.com as payment in exchange for installation of the CS4900S-KIT presented by the customer.
Install vouchers can be redeemed at https://orders.compustar.com/redeem using the customer’s order ID and verification method (email or phone). Installation should only be performed after the install voucher is verified.
Firstech will issue payment via credit memo to your business within 1-2 business days of the install voucher being redeemed.
Preserving the Customer’s Purchase Experience
Firstech’s Compustar Launchpad program will create a fast, convenient online shopping experience for customers. Please review our policy on preserving the customer’s shopping experience.
By joining Firstech’s Compustar Launchpad program, you agree to NOT engage in any of the following restricted practices:
- Charging the customer additional fees for basic remote start installation
- Replacing the components included with the customer’s purchase (with some exceptions)
- Delaying the customer’s installation appointment excessively in favor of other clients
Dealers who are found to be engaging in ANY of the above restricted practices OR are reported as not preserving the customer’s purchase experience will given a single warning before being removed from the Compustar.com online store.
EXCEPTIONS – The following selling practices ARE allowed by Firstech:
- Upgrading the customer’s remote kit to a Compustar 2-way RF remote kit in new condition – note, the customer will not be credited by Firstech for the unused remote kit.
- Adding DroneMobile smartphone control to the system ONLY IF it was not selected by the customer during checkout – if the customer’s installation voucher shows that a DroneMobile add-on was purchased, upselling for activation is not permitted.
- Charging the customer additional fees for hardwired or advanced features such as trunk release, heated seats, rear defrost, or sliding doors.
- Charging the customer a removal fee for replacing an existing remote start/alarm system
Firstech reserves the right to change these policies with 7 days advance notice to participating dealers.
Accepting Payment from Firstech
By joining Compustar’s Launchpad program, you agree to accept all responsibility for invoicing and reporting income generated from the redemption of install vouchers purchased from Compustar.com.
Firstech will issue payment to your business in the form of credit memos, which can be redeemed for check or applied towards purchase of Firstech product. It is your responsibility to report this income properly.
Tax and Income Reporting
By joining Compustar’s Launchpad program, you agree to accept all responsibility for invoicing and reporting income generated from the redemption of install vouchers purchased from Compustar.com.
Firstech will issue payment to your business in the form of credit memos, which can be redeemed for payment by check or applied towards purchase of Firstech product. It is your responsibility to report this income properly on your business’ tax return.
Minimum Participation Term
By joining Firstech’s Compustar Launchpad program, you agree to participate in the program for a minimum of 3 months (or 90 days). During that time, you agree to honor all install certificates redeemed at your business during that time frame.
In the event that you would like to withdraw from the Compustar Launchpad program, please notify Firstech at orders@myfirstech.com. Upon receipt of your withdrawal, you will be removed from the “Select Your Installer” dealer locator. Firstech will notify all purchasing customers who selected your business during checkout on Compustar.com. These customers will be given up to 120 days to redeem their install voucher at your business.